Welcome! If you’re running into something in Keepr, the answer is probably below. If not, get in touch.
Why can’t I scan a receipt?
Keepr needs camera access. Open iOS Settings → Keepr → Camera, and turn it on.
Why aren’t I getting deadline reminders?
By default Keepr reminds you at 9 AM three days before a return window closes, the day before, and on the last day. You can change the time and the days in Keepr → Settings → Reminder schedule. If notifications are off, Keepr’s home screen shows a “Reminders are off” message with a button that takes you straight to the right place in iOS Settings. The alerts are scheduled locally on your device — your iPhone needs to be powered on for them to arrive.
How do I add a purchase by voice?
Say “Hey Siri, add a purchase to Keepr”. Siri asks what you bought and where, and Keepr tells you the last day to return it. You can also use it from the Shortcuts app or the Action button.
How do I send a receipt or an order email to Keepr?
In Photos, Mail, Files or Safari, tap the Share button and choose Keepr. Next time you open Keepr, it shows the details it found for you to check and save.
I bought more than one. How do I track them?
When you add or edit a purchase, open More details and set Quantity. The price is for all of them. If your receipt or invoice lists a quantity, Keepr fills it in for you.
I returned some of them and kept the rest. What do I do?
Tap “I returned it” and choose how many you took back. Those move to History with their share of the price, and the rest stay on your list with the same last day to return. Picked the wrong number? Tap Undo. On a reminder for more than one, “Mark Returned…” opens Keepr so you can choose.
How do I keep a store’s return code in Keepr?
Many stores email a QR code or barcode for a drop-off return. Take a screenshot of it, open the purchase in Keepr, and tap “Add a return code”, then “Choose a Screenshot or Photo”. Keepr finds the code and asks you to check it before saving; if the picture has more than one, it picks the biggest. You can also scan the code with the camera, or type a return number. At the drop-off, tap “Show the return code” to show it full screen, big and bright. It’s in “Show at the counter” too. If a store’s scanner can’t read it, show the original email instead.
How do I keep track of a refund?
When you mark something returned, Keepr starts waiting for the refund. Tap Refunds under your list on Keepr’s home screen to see what’s still on its way, with the total, and what has arrived. A week after a return, Keepr asks whether the refund has arrived, and once more a week later if it hasn’t. When the money comes in, tap “Refund arrived” on the Refunds screen or on the notification. To turn these check-ins off, go to Keepr → Settings → Reminder schedule → Refund check-ins. Returns marked before November 1, 2026 aren’t followed up.
How do I export my receipts?
With Keepr Pro, open Settings in Keepr and tap Export Receipts. Pick a year, choose whether to include returned purchases, and tap Create PDF. The PDF lists every purchase with its date, store and price, plus the totals, then gives each receipt photo a page of its own. Tap “Share or Save” to email it, print it or save it to Files, or “Preview” to look it over first.
Can I find a purchase with Spotlight?
Yes. Swipe down on your Home Screen and search for the item, the store, or something in its notes, like an order number. Tap the result to open the purchase in Keepr. The search index stays on your device. To keep your purchases out of search, turn off Keepr → Settings → Show in Spotlight.
Can I see my deadlines on Apple Watch?
Yes. Install Keepr on your watch from the Watch app on your iPhone, then add the “Next Return” complication to a watch face or your Smart Stack.
Which languages does Keepr support?
English, Spanish, French, German, Italian, Portuguese (Brazil), Japanese, Chinese (Simplified) and Arabic. Keepr follows your iPhone’s language.
What’s free, and what does Keepr Pro add?
Free includes up to 8 purchases, receipt scanning, reminders, return codes, refund tracking, the Next Return widget and Keepr on Apple Watch. Keepr Pro adds unlimited purchases, iCloud sync between your iPhone and iPad, Home Screen and Lock Screen widgets, a warranty timeline with reminders, a statistics dashboard, receipt export to PDF, and Family Sharing for up to six people. To upgrade, open Settings in Keepr and tap Upgrade to Pro.
Why does the paywall show “Loading subscription options…”?
This usually clears within a few seconds the first time you open it. If it persists, close and re-open the paywall — Keepr will refresh the subscription offerings from the App Store.
Where is my data stored?
By default, locally on your device only. If you subscribe to Keepr Pro, you can opt into iCloud sync to keep your data in sync across your iPhone and iPad. Sync uses your private CloudKit database — Apple manages the encryption, and Keepr’s developers don’t have access to it.
How do I cancel my subscription?
On your iPhone: Settings → [your name] → Subscriptions → Keepr Pro → Cancel Subscription. The cancellation takes effect at the end of your current billing period.
Can I get a refund for Keepr Pro?
Refunds for in-app purchases are handled by Apple. Visit reportaproblem.apple.com to request one — Apple will email you with the outcome, usually within 48 hours.
Does Keepr work on iPad?
Yes — Keepr is universal. It runs on iPhone, iPad, and Apple Vision Pro. iCloud sync (Pro) keeps your purchases consistent across all of them.
For anything not covered above, email NAV-INT-LLC@pm.me with:
We’ll usually respond within 48 hours.