Welcome! If you’re running into something in Keepr, the answer is probably below. If not, get in touch.
Why can’t I scan a receipt?
Keepr needs camera access. Open iOS Settings → Keepr → Camera, and turn it on.
Why aren’t I getting deadline reminders?
Keepr schedules alerts 3 days and 1 day before each return deadline. Check that notifications are allowed in iOS Settings → Notifications → Keepr. The alerts are scheduled locally on your device — your iPhone needs to be powered on and unlocked for them to fire.
Why does the paywall show “Loading subscription options…”?
This usually clears within a few seconds the first time you open it. If it persists, close and re-open the paywall — Keepr will refresh the subscription offerings from the App Store.
Where is my data stored?
By default, locally on your device only. If you subscribe to Keepr Pro, you can opt into iCloud sync to keep your data in sync across your iPhone and iPad. Sync uses your private CloudKit database — Apple manages the encryption, and Keepr’s developers don’t have access to it.
How do I cancel my subscription?
On your iPhone: Settings → [your name] → Subscriptions → Keepr Pro → Cancel Subscription. The cancellation takes effect at the end of your current billing period.
Can I get a refund?
Refunds for in-app purchases are handled by Apple. Visit reportaproblem.apple.com to request one — Apple will email you with the outcome, usually within 48 hours.
Does Keepr work on iPad?
Yes — Keepr is universal. It runs on iPhone, iPad, and Apple Vision Pro. iCloud sync (Pro) keeps your purchases consistent across all of them.
For anything not covered above, email NAV-INT-LLC@pm.me with:
We’ll usually respond within 48 hours.